The most disgusting service from NWJ!!

I phoned NWJ accounts informing that I would like to settle my account and close it due to the exorbitant account fees that I was being charge to simply have the account. I paid R372-00 on the 2 July 2018 which was my normal monthly installments. Later that week (4 July 2018) I phoned NWJ to ask for a settlement amount which they gave me which was R1594.74 excluding the payment of R372-00 as it had not reflected on their systems yet. She advised me that once the payment of R1594.74 had been paid that I would receive a refund of R372 for over paying and that I must not worry I will get my money.

At that stage I just wanted to close my account and move on as I did not want to be ********** any longer.

Since the 4 July up until now (06 August) I have still not received my refund of R372-00. I HAVE STILL NOT RECEIVED MY PAY UP LETTER EITHER.

I feel like I am being ****** of my own money!

NWJ WHEN AM I GOING TO RECEIVE MY REFUND??????