FP
Francois P

1 reviews | Active since Jan 2021

28 Jan 2021, 08:49

Terrible workmanship. Their rings spend more time in repairs than on your fingers.

If you buy rings here be prepared to spend more time without them than with them. the stones constantly fall out, then they replace them with yellow stones where there use to be clear diamonds, took it back again and the new stone fell out days later. they exchanged the ring and not even 2 months later the entire center feature of the ring fell out with a bunch of diamonds and gold now gone. since it was purchased on sale they now only offer to change it for a ring to the value that we paid and not the value of the ring so it will be a downgrade. in the few months my wife had the ring it spent more time with them for repairs than on her finger. the staff is friendly and service is good, but the quality of their rings are *******. i will never buy here again.

0
Replies (2)
NWJ
NWJ's reply28 Jan 2021, 15:24
Official
Dear Francious.


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Kind regards,
FP
Francois P's update11 Feb 2021, 15:07
Reviewer Update
My name is in the message, the least you can do is spell it correctly. nothing has come from your report and if we fix it via insurance we must pay an additional R750,00. Or exchange it for another piece of faulty jewelry from your shop for half the value of the ring. You should be ashamed of yourselves for selling such sub par jewelry, judging from other comments here it our experience seems to be a regular thing with your clients. I will be sure to warn everyone i come across to stay away from NWJ.