Terrible service from NWJ

I have never received such poor service from any company before. I purchased an item online from them on the 1st of August 2018. 1st when i try to checkout it tell me there is no stock when on the website it states there is still stock, after a few hours of struggling i manage to get hold of someone to assist. I pay for the item on the 1st and then only 6 days later do i get a notification from a person called Nivrvana to tell me the ring has only then been sent to the factory for resizing. This is not a problem yet as i figured i have enough time but it seems the factory is possibly in another country because today is the 23rd and i still do not have my ring even after i have been told by VANESSA SCHREYER the marketing executive that i would receive it early this week then also told i would get it Tuesday then told Wednesday then to find out Vanessa was not at work on Wednesday so could not follow up. I have mailed Vanessa my only point of contact to NWJ online numerous times and all i receive apologies and promises that it will be delivered. The ring i purchased is not the most expensive but it is still my money which i paid and have not seen anything for it. Not a waybill not proof of delivery not a note from the factory to say its been received by them not a note to say its left i literally received my last official communication from NWJ on the 7th of August. Im totally shocked at the level of service i received and till today i have not even received a phone call to assure my package will be delivered.