Terrible Service for a store in Sandton

I went to your Sandton store to hand in a necklace to be repaired. The store was empty over month end and I tend to understand why. Your service is terrible. The 2 ladies there flat out refused to assist me, they were very rude as well when I questioned their inconsistencies when it came to the process for my repair. I had been to the same store 3 weeks ago but today they were giving very different requirements and when I questioned why things are different when I was just there on 17 March they went on long tangent stories about who you had dismissed and who recently left now end of March for doing the wrong thing. Either way this is not my problem I want my necklace repaired and I don’t want to be dealing with *********** staff that think that they can decide they don’t want to help me. They have the necklace and my details and I expect that you will either reimburse me the cost of the necklace or repair it.