TC
Thorne C
1 reviews | Active since May 2018
27 Nov 2023, 12:39
Terrible service
Ordered a ring online, when I followed up on the order no one bothered to tell me it had been cancelled. No one even asked for my order number or details. I was just told it would arrive this week. But it's been cancelled according to my account online.
I've been passed around from department to department trying to get in touch with someone to provide a refund. Terrible service and I will not be buying from NWJ again.
Helpful (0)
Replies (6)0
Replies (6)
NWJ's replyOfficial
27 Nov 2023, 12:54Good day
We do apologise about this. Please provide order number to assist further.
We do apologise about this. Please provide order number to assist further.
NWJ's reply27 Nov 2023, 12:54
Official
Good day
We do apologise about this. Please provide order number to assist further.
We do apologise about this. Please provide order number to assist further.
NWJ's replyOfficial
27 Nov 2023, 13:56Hello, Melissa is addressing your concerns and will arrange the refund.
Sorry for the delay.
Regards
Sorry for the delay.
Regards
NWJ's reply27 Nov 2023, 13:56
Official
Hello, Melissa is addressing your concerns and will arrange the refund.
Sorry for the delay.
Regards
Sorry for the delay.
Regards
TC
Thorne C's updateReviewer Update
07 Dec 2023, 09:12I have been in contact with Melissa and was told to wait 7 working days. It's been 9 now and still no refund.
TC
Thorne C's update07 Dec 2023, 09:12
Reviewer Update
I have been in contact with Melissa and was told to wait 7 working days. It's been 9 now and still no refund.
NWJ's replyOfficial
07 Dec 2023, 11:51Goodd ay
We do apologies for the delay. I have received the below feedback:
The banking details you had provided wasn’t the details used to purchase the item via our Payfast portal.We need the card details that you used to purchase the item.
Please can you email it to ***
We do apologies for the delay. I have received the below feedback:
The banking details you had provided wasn’t the details used to purchase the item via our Payfast portal.We need the card details that you used to purchase the item.
Please can you email it to ***
NWJ's reply07 Dec 2023, 11:51
Official
Goodd ay
We do apologies for the delay. I have received the below feedback:
The banking details you had provided wasn’t the details used to purchase the item via our Payfast portal.We need the card details that you used to purchase the item.
Please can you email it to ***
We do apologies for the delay. I have received the below feedback:
The banking details you had provided wasn’t the details used to purchase the item via our Payfast portal.We need the card details that you used to purchase the item.
Please can you email it to ***
TC
Thorne C's updateReviewer Update
08 Dec 2023, 10:51So you guys are only telling me this now, after I already received an email saying my refund has been processed? It is literally the same card I used to purchase. I don't see how this is such an issue. I gave you the money from the account with the same details I use everywhere else. Just refund the money to the account from which it came. Why is it so easy to give you money but such a pain to get it back???
TC
Thorne C's update08 Dec 2023, 10:51
Reviewer Update
So you guys are only telling me this now, after I already received an email saying my refund has been processed? It is literally the same card I used to purchase. I don't see how this is such an issue. I gave you the money from the account with the same details I use everywhere else. Just refund the money to the account from which it came. Why is it so easy to give you money but such a pain to get it back???
NWJ's replyOfficial
08 Dec 2023, 11:15Good day
Please check your email as I have emailed you an image that cannot be displayed on Hello Peter. Please check under the Junk or Spam folder if you do not see it in your Inbox
Please check your email as I have emailed you an image that cannot be displayed on Hello Peter. Please check under the Junk or Spam folder if you do not see it in your Inbox
NWJ's reply08 Dec 2023, 11:15
Official
Good day
Please check your email as I have emailed you an image that cannot be displayed on Hello Peter. Please check under the Junk or Spam folder if you do not see it in your Inbox
Please check your email as I have emailed you an image that cannot be displayed on Hello Peter. Please check under the Junk or Spam folder if you do not see it in your Inbox