TZ
Thabile Z

1 reviews | Active since Aug 2015

22 Nov 2016, 12:44

Terrible service

<p>Good day, this is the second time i am writing about a ring that i bought in NWJ Galleria. The ring has been changed three times alreay but the stones keep falling off. There is something seriously wrong with the rings that they supply. Last week i sent an email to Trishka and the Galleria store manager to alert them about this issue and there has been no response. Talk about snail service. In the mean time, i cannot even wear my wedding ring. I do not see myself purchasing anything from this store ever again.</p>

0
Replies (2)
NWJ
NWJ's reply23 Nov 2016, 10:14
Official

Hello Thabile


Thank you for taking the time to correspond with us.

We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Have a blessed day.

Kind regards,

Thanks and see you in store soon,

TZ
Thabile Z's update08 Dec 2016, 09:55
Reviewer Update

My query is still not resolved.