Terrible customer service

I app**** for an account about 2 weeks ago at the chatsworth branch. I was told in a few days I would receive an sms telling me if my account was succesful or not but up until this day received nothing. I went into the store yesterday to find out what was happening with my application. The reason they gave me was my account was on hold because there was a probelm when they faxed through my bank statements to the credit granting office. I was told by the end of the day someone from the store would call me and still haven't heard a thing from them. They seem to have a don't care attitude in that store. Really making me reconsider this account at nwj.