Terms of exchange were not clarified before purchase.

Item: NWJ
Rating: 1
Author: Elizabeth M

My husband and I bought a gold ear ring as a 40th birthday gift for someone. On the day of purchase, the people in store did not make us aware that we would, first of all, not be allowed to exchange an ear ring, and second of all, cannot exchange sale items.

We went home and noticed that the ear ring had bent easily and lost its shape. It is clearly not a decent gift to give to anyone.

We went back to the store, and they then tell us that they do not exchange ear rings, or sale items.

I am now left with an ear ring that I paid close to a R1000 for, and is supposed to be gold but bends so easily, and can therefore not be given as gift to anyone.

Very disappointing.

Helpful (0)

Replies (2)

NWJ's replyOfficial

18 Nov 2019, 08:51

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .

Trust you find this in order.

Kind regards,

NWJ's reply18 Nov 2019, 08:51

Official

Elizabeth M's updateReviewer Update

20 Nov 2019, 13:40

Thank you for your quick response and assistance in sorting out this issue.
I was made aware today that we may exchange the ear ring.

Thanks again.

Elizabeth M's update20 Nov 2019, 13:40

Reviewer Update

Thank you for your quick response and assistance in sorting out this issue.
I was made aware today that we may exchange the ear ring.

Thanks again.