1 reviews | Active since Jan 2018
tanzanine bracelet
On 16 December 2016 I bought a bracelet from NWJ Polokwane for my daughter. The bracelet was too big but the saleslady told me to bring it back on 6 January so that she can send it away for resizing. The repair department was already closed for the festive season.
When my daughter took it back she was told that she will have to pay for the resizing which she refused to do. How can NWJ ask for resizing of a new product? It is ridiculous!!!!!!
NWJ promised that a consultant would contact me in this regard. Needless to say I am still waiting for the call.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,