1 reviews | Active since Jan 2016
Swapped My Diamond
My 10ct white gold, 1ct diamond ring was given in on the 6 November 2017(NWJ. Cornumbia, Mount Edgecombe) for resizing it has 3 large diamonds and small diamonds on the sides. I was told that I can pick up the ring on the 9 November 2017, on the 8 November 2017 I received a call saying that the jeweler is sick and the ring would only be ready on the 13 November (one jeweler for such a reputable company?). I picked up the ring yesterday, when I got home I noticed that one of the large diamonds is yellow in color, I know that the diamond has been swapped, I called the store and the assistant says its not possible (I know my ring and even a fool would tell the difference in color). I have lost out and would definitely not get my money or diamond back so I just want to make people aware and I would never recommend NWJ to any of my friends or family and will definitely pass this experience around. I AM DISGUSTED WITH NWJ !!!
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,
