1 reviews | Active since Nov 2016
STILL UNHAPPY
New quotation picked up (still not happy).
Very unprofessional to sign in a blue ink pen a quotation that was paid for R 850.00
We do not want a new quote. Just change your customer service.
Leaving it at that, the staff was again rude when we went to the store to pick up the quotation, guess that is not going to be different.
Also, since receiving my ring back from your store and a "very reliable" jeweler, I lost a stone from my ring and this is going to cost me more money to fix.
Just bringing it under your attention once again that you need to improve your customer service. You are costing your clients more money.
We are really unhappy about the service that you as NWJ a big jewellery store give to your customers.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,