Staff Attitude

The 29th Dec. I dropped off my rings to be Rhodium plated, I was assured by the staff that they would be ready for collection on the 4th Jan. regardless of the public holidays, I double checked this as I urgently needed them by the 5th. When I phoned on the Mon.(4th) to confirm what time I could collect the rings I was told that the jeweler had not yet been to collect them, he would only be collecting them on Monday and they would be ready on Wed.(6th) morning. I understand that these things happen however I would like to know why no one had the decency to contact me, surely they knew by the afternoon of the 29th that they were not going to be collected that day,why not give me call and let me know that it was now only going to be ready 2 days later, why should I only be told this only when I call to follow up. When I then called on the 6th to confirm that they had been collected and that they would be ready I was advised that they had been and would be returned to the store that day, however the staff were extremely rude and irritable in assisting me and raised her voice when I asked whether they had an idea what time I could arrange to collect. Totally Unnecessary and rude!