1 reviews | Active since Jun 2016

24 Jan 2017, 07:50

Specialize in Pollution Control instead of Jewelry

<p>I bought sterling silver and crystal rings from Game store in 2012 and they still have the rocks and are still silver as promised. But January 2016 my fiance bought me a ring in NWJ for engagement (sterling silver) with crystals and now this month one rock is missing. Apparently i bumped it out and i should pay. I didn' t know was supposed to wear gloves and fold my arms while wearing the ring. I do daily functions such as washing hands and going to my administration job. I don't sleep in them or bath in them so i don't know what they mean i bumped it out. I don't understand how they can say i have to pay. A grocery store has more manufacturing s**** than a jewelry store? That is ridiculous. So please change your line of work NWJ and start doing pollution control and picking up some papers instead. Do us all a favour. And the lifetime guarantee on workmanship or what? the colour?</p> <p>Come on.</p>

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Replies (1)
NWJ
NWJ's reply24 Jan 2017, 12:25
Official

Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Have a blessed day.

Kind regards,

Thanks and see you in store soon,