CF
Cathleen F
1 reviews | Active since Jun 2015
25 Jun 2015, 14:49
Someon buing on our account
On 8 February 2014 me and my husband went to pay his NWJ account in the amount of R 1000.00. When we received a statement long after that we realised someone bought on his account the same day that he paid the account. The amount someone purchased on that same day was in the amount of R 1000.00.....<br> <br> We did not buy anything. HE only bought ones from nwj and that was my wedding ring....<br> <br> We send emails ect and they do not remove the R1000.00 form our account! They must investigate the East Rand branch and find out who purchased on his name, it is theft or they are busy with *****....<br> <br> <br> <br>
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Replies (1)NWJ's replyOfficial
01 Jul 2015, 08:30Hello Cathy Fuls,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
NWJ's reply01 Jul 2015, 08:30
Official
Hello Cathy Fuls,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
