Slowest online order of 2019

I made & paid for an order online on the 2 March. Its impossible to contact anyone about the progress as there is only 1 email adress that gets assigned to any nature of your query. Emails are not responded to in an appropriate time. No email footer. And its now the 11th March and the second time ive been told the order will be diapatched this week. It was meant to be dispatched last week. I actually made the order for a bday gift for next week because i thought 2 weeks would be more then enough time in this day and age to have something delivered. Its week 2 and i have no hope that ill get it. Im appaulled cause at this stage im even doubting that nwj online is even legitimate.