Service that can spoil any occasion

TABLE BAY MALL BRANCH. 19 June 2021 my partner and I went in to look for an engagement ring, regrettably the following day we had to bring the ring back because during all the excitement we had not realized there was a stone missing. 20 June 2021 we left the ring in store to await a new ring. In the month after, my partner and I had gone into the store multiple times to request an update and received many promises for a callback on various different dates, which did not happen. On 25 July 2021 (over a month later) my partner called the store and spoke to the manager. On 26 July 2021 we finally received our first call from the consultant saying the ring will now be available in store before end of business and we may come fetch it, the following day 27 July 2021 my partner and I go into the store and the ring is not there nor will it be there for another week. The consultant Lutana did not give us a call to say it isnt there and we made another trip for no reason at all and she just couldn't seem to understand that all we wanted was to be contacted by them to be told that it hasn't been forgotten and follow ups will be made on her end, instead of us always having to follow up ourselves. We have to resize the ring now and we are really not looking forward to whatever bad experience that will bring now too. What was meant to be an exciting experience has left us with a bit of a bad taste in the mouth