Seriously disappointing online service.

I ordered a necklace for my daughters birthday online - what a mistake. They say that they deliver withing 3 - 5 days. I ordered and paid on the 9th June 2020 - it only arrived today 23rd June 2020. There isn't a contact number on the website - you can contact them via email - which i did to try follow up where my order was........ no response. I eventually went into a NWJ shop (which is not what i wanted, hence the convenience of online shopping) the assistant there said that she couldn't help me because i had ordered online... she had no idea who i could contact and just said try our head office in Durban maybe....... honestly it is the last time i buy online from them. They seriously need to up their online service and allow clients to follow up and track - don't offer a service you not ready to provide. I did not expect it to take 14 days, i eventually had to get my daughter something else for her birthday - so it landed up costing me double. NOT IMPRESSED!!!!