CJvR
Christine Jansen van Rensburg
1 reviews | Active since Mar 2016
08 Mar 2016, 09:31
Seriously Bad Service
I paid my account in full and phoned to have the account closed. They said I should put it in writing, which I did and attached the proof of payment. I sent it on 19.02.2016. I have since followed up twice and still to date I have received absolutely no feedback. Utterly disgusted. I had to pay my account again because there is a credit life policy on the account which I wouldn't have needed to pay AGAIN if they had just closed my account in time!
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NWJ's replyOfficial
08 Mar 2016, 09:49Hello Xstine13,
I trust you are well. Please kindly note that RCS hosts our accounts and they will need to be contacted regarding any account queries. This is as your account and banking details are private and only you may request information regarding your account.
I have asked for one of the RCS agents to contact you immediately to rectify the above. My sincere apologies for the miscommunication. I will give you a call later to discuss.
Kind regards,
Trishka Bisseru
NWJ Customer Relations
***
I trust you are well. Please kindly note that RCS hosts our accounts and they will need to be contacted regarding any account queries. This is as your account and banking details are private and only you may request information regarding your account.
I have asked for one of the RCS agents to contact you immediately to rectify the above. My sincere apologies for the miscommunication. I will give you a call later to discuss.
Kind regards,
Trishka Bisseru
NWJ Customer Relations
***
NWJ's reply08 Mar 2016, 09:49
Official
Hello Xstine13,
I trust you are well. Please kindly note that RCS hosts our accounts and they will need to be contacted regarding any account queries. This is as your account and banking details are private and only you may request information regarding your account.
I have asked for one of the RCS agents to contact you immediately to rectify the above. My sincere apologies for the miscommunication. I will give you a call later to discuss.
Kind regards,
Trishka Bisseru
NWJ Customer Relations
***
I trust you are well. Please kindly note that RCS hosts our accounts and they will need to be contacted regarding any account queries. This is as your account and banking details are private and only you may request information regarding your account.
I have asked for one of the RCS agents to contact you immediately to rectify the above. My sincere apologies for the miscommunication. I will give you a call later to discuss.
Kind regards,
Trishka Bisseru
NWJ Customer Relations
***