Sale Sale Sale but no delivery.....Disappointing!!!

This jewellery store has the most adverts about their sale but has the least communication and customer service skills. If they only put as much work in ensuring the customer's orders are delivered on time and they communicate with their customers regularly during the process as they invest energy in advertising to their customers, that would make them my choice of jewellery store but I have been waiting for a delivery of jewellery I purchased online on 27 November. Ii have only received on automated response telling me that they have not forgotten about me, well clearly they have because I am not even receiving feedback on what the estimated day of delivery will be. If you are buying jewellery for someone special or family as Christmas gift, do not buy online from NWJ trust me....by the looks of things right now, I am going to receive my package in January 2022 if they still remember that they debited my account.