Rude staff and refuse to do a refund

<p>My dad bought 2 sets of earrings for my mom for Christmas with the thought that sje can choose a set then they can take the other set back. When they wanted to return both sets today, they were told they do not do refunds on earrings. No one told my dad beforehand otherwise he wouldn't have bought them in the first place. Even if it is printed on the back of the receipt you surely pay first and then receive a receipt. The staff was so rude to them today at the Woodlands branch and just refused to do a return. This is unacceptable and what are they supposed to do with the earrings now? They do not have money to waste. </p>