AG
Aden G

1 reviews | Active since Feb 2012

07 Jan 2016, 11:47

******* Returns Policy!!!!!!

In mid December i purchased a Titanium wedding ring as a Christmas gift for my brother who is getting married in a few weeks from NWJ Woodmead. Unbeknownst to me his fiance had the same idea so he ended up with 2 similar gifts. I said no problem i would return the one i bought and with the money get him something else. Went into the store this morning after returning from holiday to be told i wont get refunded the money i spent but would get store vouchers for something else. When i asked why i was told its because it was purchased more than 10 days ago so no cash refunds, when i further queried where that was told to me or displayed i was told to look at the back of the till slip! Are you joking, who ever reads the back of a till slip and how is that clearing illustrating that to a client. What else should i get a male in that store, a bracelet... dont think so and his watch is better than anything you will find in NWJ!! Im disgusted at this absolute ******* and will make a point to never support a store who believes this is the right way to treat customers and their money.

0
Replies (1)
NWJ
NWJ's reply11 Jan 2016, 11:13
Official
Hello AMG17,

Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.

Trust you find this in order.

Have a blessed day,

Kind regards,

Thanks and see you instore soon,
The NWJ Customer Care Team