Ridiculously Bad service from nwj

I went in to collect my ring today, needless to say the ring came back without anything change, I am still at the same stage I was when I logged the first complaint the 4 of February. The ring is going in again after I was promised by head office that a new ring was made. This is now the fourth time I'm sending it in. This seem to be a matter that Nwj can resolve so I'll have to take it further. This is getting ridiculous I can't go on with this beyond pathetic service, I wont advise anyone who values quality to purchase anything from Nwj. Thank you so much to the staff at the Glen trying their best. Such a pity head office is dragging your name through the mud.