Repairs, lies

I handed in a ring for repairs on 14 Jan 2015. The date for return/collection of the ring on the slip states 11 Feb 2015. <br> <br> I started following up on Monday 9 Feb as to the status of the ring. I was informed that the ring was on it's way back to the shop via courier, to be collected on Tuesday. <br> Tuesday I called again to make sure, and was told that the ring would be there late afternoon, or Wednesday morning. I heard nothing so phoned again on Wednesday morning. Again, I get told that the ring would only be ready on Thursday. <br> <br> So, I follow up this morning, and I get told that the ring is in fact not on it's way, and still at the workshop as there are delays with the repairs, and that I can expect the ring back \sometime next week or so". <br> <br> Excuse me?! Are your shop assistants trained to lie to customers to keep the peace? This is beyond unacceptable. <br> <br> Immediate resolution is required in this regard please. I dont have time for stories anymore. """