Refund! Not happening!

<p>8 Oct I bought a set of earings, when I got home and took them out of the packet I noticed they were flimsy & I decided to return it but could not get there the next day so on Monday 10 Oct after work took it back, the sales lady said sorry we do not do returns on earings, I said that no one had mentioned this when I purchases it & I also said that I had not even tried on the earings. She then phoned tsomeone who said they would do the refund. They gave me a form to complete & I emailed my bank statement and id to them the next morning. At the store they said it wpuld take 14 days to refund the money. I followed up last Friday and no one phoned me back when following up today, I was now told head office is not refunding me ***? Why did they twll me 14 days, why did they let me leave without the earings? I am so angry and dissapointed with this service received!! :</p>