Refund Inquiry

I purchased a watch first week of November at NWJ Centurion assisted by Nelson Moyo. On the 10th of November I took it back and requested a refund, which was then done by the Store Manager Larchelle Botha. A Sassa debit card was used to make the purchase and R499.00 was credited back into that card, which I was uneasy about due to the fact that should anything go wrong, I would not be in a position to query it with any Bank; which is currently the case. I asked for a cash refund which they refused. The money was not credited back, or rather it has still not reflected into that Sassa Account and I have been in battle with the Store Manager Larchelle for over 3 weeks now. I Am not getting any joy from them, I have been told the same story everyday that they are going to speak with the Accounts Department. Till date I have not received my money or a call back from Larchelle or Nelson whom I have been dealing with. This is totally unacceptable, no one can wait more than a month for a mere refund and they don't even have good customer service as there is no communication/feedback from them whatsoever.

Tumelo