1 reviews | Active since Dec 2017
Refund hassle
Bought item from nwj for gift for partner. When she open it realised its faulty (watch) returned it to store which I was told they dont have stock. Due to faulty gift I felt I want refund. Then they told me they dont have cash to refund me. Been 3 times back to store still cant get cash refund. Will.definitely not buy again from nwj. Cant see how business can say they dont have cash to refund me.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Best regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Best regards,