Promised a lie

<p>My husband and I went to purchase a ring on the 24 Feb 2017, after purchase the ring it had to go on for resizing and we were told of 2 options for resizing which is it gets sent to their Head Office in Cape Town for free and it will take 4 to 6 weeks to get back or they take it to their local Jeweler which will have a charge of R210 and I will receive it on the 2nd March . We opted for the local Jeweler because we were in a hurry for it since it was going to be our Anniversary the following week we saw the local Jeweler being convenient for us. On the 2nd March I called the store to find out if the ring has arrived I was told it hasn't arrived and I'll receive a call once it has arrived. The same day after few hours I received a call from Thembi the sales lady that assisted us, she then told me she apologise it seems as if I'll get my ring the following week on the 9th March which is today, till now I haven't received my ring. My husband called them around 14:00 to find out but he was told the same story they told me a week before that it hasn't arrived. I would really like to get the ring we paid for and we will not pay that R210 as it is an inconvenience for us. If we were not in a hurry for it we should have opted for the free resizing. </p>