Poor/Sub-standard ring quality

I purchased a white gold wedding ring and band from the Clearwater mall branch on 10/06/2019. We were very excited on the purchase off the ring until a month ago which we noticed the ring starting to lose its color.

During my research before purchasing this ring the understanding was that the white gold would fade over time and generally after a year or so it would need to be plated.

Upon visiting the branch last week querying why the color was lost so fast the lady stated that it happens from basic use and if harsh cleaners are used etc. In addition, she advised that it would cost R210 per ring to re-coat

My wife is extremely cautious when using the rings especially with house cleaning so this did not attribute to the color being lost only 2 MONTHS after purchase.

NWJ: 1. Did you sell me poor/substandard quality rings that fade every couple of months as a money making scheme to have me come in and spend R210 to re-plate each ring? 2. Did we waste our team giving you business based on this mediocre quality sold? 3. Is this specific branch a problematic one when it comes to quality rings.

We need to know what you will do to resolve this as we spent a lot of money and feel **********.