Poor Workmanship on DK Wrist Watch
<p>My wife bought me a DanielKlein watch in March 2016 @NWJ Kolonnade, by September the watch went in for repairs for over 7 weeks. On collection I was surprised to be told that I need to pay R260, for what I don't know only to find that it wasn't functional, the manager sent it back for repairs again which took 3 weeks. On second collection I took the watch home, the next day it had lost time. I'm unhappy with the treatment of being forced to pay for my watch which was still under warranty and the defects weren't due to negligence; namely, Week Day Hand is off, Crown was Loose and it has lost time. Customer Centricity ans Satisfaction has been compromised. </p>
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Kind regards,
Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Have a blessed day.
Kind regards,
Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Have a blessed day.
Kind regards,
Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Have a blessed day.
Kind regards,