Poor workmanship and BAD quality
<p>NJW Cape Gate, Cape Gate</p> <p> </p> <p>We bought my wedding ring in beginning March 2016 and 3 weeks ago I had to give it in as a stone fell out. According to them this is not meant to happen unless the right has been resized which mine was not. </p> <p> </p> <p>I got it back this morning and this afternoon there are 4 stones missing AGAIN and not even mentioning the glue inbetween the bands... I am totally disgusted with them.</p>
Hello Adele,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to
our Head office and will we feedback to you within 48 hours with a resolution to your
complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
Best regards,
Hello Adele,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to
our Head office and will we feedback to you within 48 hours with a resolution to your
complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
Best regards,