Poor service if any

I have placed an order online, when I received it, it was not what I expected - which was just personal preference. Then I returned my item and requested a refund. On 10.03.2023 I received an email stating that my refund has been processed and that funds would reflect in my account within 5-7 days. Up until now, the funds are still not reflecting. I have been communicating on email with Melissa - the Administration Manager, which was such a pleasure to deal with because she did everything in her power to assist me, however we could not get this solved.Today 02.05.2023 I was told from the customer care services - which I struggled to get hold of for how long, that my refund will only be paid tomorrow 03.05.2023. Almost a month later. This is ridiculous and very bad service. It is unacceptable.