Poor service delivery

Online order placed on the 17/12 processed on the 18/12. Requested in store collection.am extremely disappointed with the level of service I have received from both NWJ ONLINE as well as NWJ GREENSTONE MALL. This was indeed Christmas Presents, I opted to have them delivered for in store collection as a posed to home delivery as This is genuinely a faster option, wow have I been wrong. I went to NWJ Greenstone on the 23/12 to collect my order, only to be told it was not there, I was assured that they would call me and that I would definitely have my order before Christmas. I went in again on the 24th as I had still not been contacted only to be told it was not there. Whilst I do understand that this is a busy time of year, orders should be fulfilled well within policy. I was humiliated and extremely embarrassed when I had nothing for my wife to open on Christmas Day due to NWJ poor customer service delivery. I am yet to be contacted as to the whereabouts of my order. I am extremely angered and disappointed by NWJ