POOR SERVICE BY NWJ and RAM couriers

I bought a jewelry piece online on 2 December 2022. Was assisted by Melissa. They make use of RAM couriers services- mistake no.1! 2 days after my eft I had to enquire whether my order was processed. On 6 December RAM collected my parcel. Was booked into their Bellville Branch on 8 December. After numerous enquiries to RAM, I saw on their Website tracking, on 13/12, my item was ******. I immediately contacted Melissa just to be told that she needs to confirm this with RAM whereafter NWJ will despatch a replacement piece. Really??? I would think that Melissa will contact me personally and immediately replace my item. Thereafter NWJ and RAM can sort it out! Why should I wait until it is confirmed ****** by RAM? Their website clearly stated "item ******". Pathetic! Please spare yourself the frustration of spending good money and receiving #$%^ service!