Poor quality, poor communication and service

My fiance bought my ring in the beginning of August 2022, we got engaged on 7 Jan 2023. at the time I was 7 months pregnant and my ring did not fit. after I gave birth in Feb I decided to wait so that my fingers could change to normal size before getting my ring resized. I took in my ring at the end of March for the resize. they phoned me with a quote of almost R300 which I accepted. I got my ring back 3 weeks later just to pay an amount of over R500 because they rodium plated it again, something I was not aware of and something I did not tell them to do or was informed of, anyway, after such a long wait to finally wear my ring I paid it. 1 month later the one stone fell out, when taking it back I first had to explain that the ring was not worn for more than a month as it was. waited 2 months for my ring. on getting it back I wore it for two weeks, and once again the stone fell out. on taking it back they told me it is because it hooked on something. well... it must be durable enough I mean I can't get it fixed every 2 weeks. I have once again been waiting for 3 weeks! how pathetic! you are taking away all the joy of being engaged and destroying my love for my ring!