POOR QUALITY OF PURCHASE

Item: NWJ
Rating: 2
Author: Noelene S

We have been trying to return a neck chain that was purchased on sale since Thursday 17 March. The purchase was a gift and would like to return it. Staff at NWJ keep telling us that they do not have cash in order to refund us. This is now the 4th day and I still have not received any feed back from them. The refund amount is only R 1000 surely they should have some money available as we have passed a weekend as well. Why are they stalling? Are they waiting for the 10 day cash back terms to expire? Stop ripping people off NWJ!!!!!!

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Replies (1)

NWJ's replyOfficial

22 Mar 2016, 10:29

Hello Nola2711,

Thank you for taking the time to correspond with us.

We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.

Trust you find this in order.

Have a blessed day,

Kind regards,

Thanks and see you instore soon,

The NWJ Customer Care Team

NWJ's reply22 Mar 2016, 10:29

Official