Poor quality jewelry

Good day

I recently purchased a costume jewelry rose-gold plated ring at NWJ in Galleria mall Amanzimtoti. I was told by the shop assistant that the ring was of good quality and would last for a long time as long as I did not use and hand cream or water on my hands while wearing the ring. I opened the box a week later for the first time and to my surprise the ring had discolored and faded. I took the ring to NWJ centurion and explained to them that the ring had never been wore and yet in 1 week it had already changed color, I made it clear that I wanted a refund. They told me it had to go to head office to approve the return. 2 weeks later they call me to tell me the ring was replated, I told them that I wanted a full refund as I was not going to accept a defective and poor quality product. I was told that I needed to contact head office for my refund.

Could you please contact me regarding my refund. The consumer rights act clearly states that an individual has the right to return goods and request a refund. Your goods are defective and of poor quality. You’re store is overselling the ring saying that it will last when it clearly cannot even last a week without changing color. I can only imagine if I had worn the ring it would have been even worse. I’m totally disappointed by the poor quality as well as the service of NWJ. As a consumer it is my right to request a full refund for defective goods purchased from you.