POOR QUALITY AND POOR SERVICE AT NWJ IN HILLCREST CORNER

So NWJ in Hillcrest Corner had a 50% off sale on August and I was tempted and I popped in ,since I was desperately in need of a ring as I lost my wedding ring. I was assisted by a lady who convinced me to buy a bronze ring which was disconnected to R799.00 since all the sale silver rings were sold out . She said the bronze paint eventually comes off and she mentioned that it doesn’t happen sooner and I must not use things like hand lotion and sanitizers with my ring on.I did exactly as I was instructed but surprisingly in a space of a month time the ring is now looking like a year old ring ,bronze is rapidly turning into silver.I went to the shop , and at least I ask for a swop for another ring if it was going to be expensive I was going to add the difference amount even though that ring’s quality is completely poor and it just unbelievable I must say .

So another sales assistant who was on duty today she said the company rules says they have to book it in for repairs and it will take 2 to 3 weeks they can’t do anything rather than that,which I still find it unfair and bizarre. Number one for me not to wear my wedding ring for such long time is against my culture.

My right is being violated as a consumer at NWJ .Iam so disappointed with NWJ it was my 1st and last time making a business with them what a disgrace and unfairness,I’m in shock