SH
Shantal H
1 reviews | Active since Dec 2013
30 Nov 2019, 23:35
Poor Quality
Hi Guys, I am writing this yet again with a very heavy heart! I am a huge fan of your jewellery and I am a frequent customer..... I purchased a gorgeous dainty handchain that I had my eye on for a whilejust a few days back on 26 November 2019 from the King Shaka Intl airport branch, this morning as I put it on, the link just broke off :( Please can I ask that you look at a possible replacement bracelet, I am in Gauteng, So Mall Of Africa would be the most convenient store .... I look forward to hearing back,
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Replies (2)
NWJ's replyOfficial
02 Dec 2019, 09:43Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's reply02 Dec 2019, 09:43
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
SH
Shantal H's updateReviewer Update
02 Dec 2019, 10:32Thank you, I have receipts and photos if required, and the reason I am asking for a replacement and not a repair is because the last timet his happened your guys basically soldered it together with a huge chunck of iron. You can contact me on ***.
SH
Shantal H's update02 Dec 2019, 10:32
Reviewer Update
Thank you, I have receipts and photos if required, and the reason I am asking for a replacement and not a repair is because the last timet his happened your guys basically soldered it together with a huge chunck of iron. You can contact me on ***.