Poor online shop service.

Received no updates on a pendant bought online, not even an automatic acknowledgement of order received email. I have to constantly contact them to ask for an update on the order. It also took them two and a half days to dispatch the order from their warehouse!!!! It is a single pendant! I bought it online on the weekend as a gift for someone to be collected in a shop. As easy as that. It is now Wednesday, and the parcel has only been dispatched now and I don't know when it will arrive at the store. Won't buy something online from them again.