Poor Job on Replacing a battery and bad service

<p>My mum is 68 years old she took her swatch watch into the store in Hayfields to have the battery replaced. my mum was happy left the store with the watch, a week later the watch battery cover falls off somewhere clearly because the last people to handle it were the NWJ store personnel in Hayfields PMB. we have had this watch for many years but this cover has never fallen off. my mum took the watch back to them left the watch in the store and told them they need to sort it out. its been weeks and today i called the store, Priya advises there is a back cover but we must go to the Gateway mall in Umhlanga to fetch it. this was no fault of ours, we live over 100km away from Gateway, we need them to arrange that the part be sent to the Hayfields store, the watch restored to the condition it was in and given back to us.</p> <p> </p> <p> </p>