1 reviews | Active since Dec 2017
Poor customer service and unprofessional stuff
I would like to bring the unfair and poor service into your attention that I happen to come across at one of your store NWJ HILLCREST CORNER BRANCH in Durban.
So in August I bought a bronze ring from NWJ which really disappointed me by discoloring ,and when I took it back to the store, after 3 weeks since I brought it back to them they did not get to me and I called them and they said they won’t refund me I was forced to take something else and I refused.After another 2 weeks they called me to the shop for a refund.
During all this era of this confusion I have never spoken to the store manager she is always not in store and never bother to be in contact with me up until this day.
Refund was done into my SASSA card because I used the same card when I was purchasing the ring.From the 10th of November 2021 money has never reflected in my card.
I strongly believe that the money has bounced back into the store account because I brought the SASSA statement stating all the transactions for full 3 months ,which is an evidence that the money in not into my account but still they are refusing to refund me.
My right is being violated by NWJ as a consumer. Iam so disappointed,devastated and I lost confidence In such a giant company NWJ !!!
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Iam very cross and so disappointed with NWJ Hillcrest branch. The store manager which I heard she is also a shop owner is truly violating my right as a consumer. At first they sold me a poor quality item and now the refund was done but unfortunately for both of us It had never reflected into my account which I strongly believe the transaction has bounced back into the store account.
They don’t bother to be in contact with me after the review I wrote to hallo Peter ,if I called them they said their Bank which is FNB is doing an investigation which will take 10 working days . And if I called them after that 10 days they now saying their bank said R698 was debited from the store account .If I ask for the evidence to proof what they are saying they are refusing mentioning that they won’t be able to show me the store bank statement.
I have 2 bank statement to prove that my account has never been credited with that money.
Don’t you ever consider them in your jewelry shopping.NWJ Hillcrest and Watercrest branch they are owned by same person, they are headaches 🤕, ****** and 💯 unprofessional.
Iam very cross and so disappointed with NWJ Hillcrest branch. The store manager which I heard she is also a shop owner is truly violating my right as a consumer. At first they sold me a poor quality item and now the refund was done but unfortunately for both of us It had never reflected into my account which I strongly believe the transaction has bounced back into the store account.
They don’t bother to be in contact with me after the review I wrote to hallo Peter ,if I called them they said their Bank which is FNB is doing an investigation which will take 10 working days . And if I called them after that 10 days they now saying their bank said R698 was debited from the store account .If I ask for the evidence to proof what they are saying they are refusing mentioning that they won’t be able to show me the store bank statement.
I have 2 bank statement to prove that my account has never been credited with that money.
Don’t you ever consider them in your jewelry shopping.NWJ Hillcrest and Watercrest branch they are owned by same person, they are headaches 🤕, ****** and 💯 unprofessional.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,