Poor communication and service - Item still not delivered

Dissapointed in the service and communication of your online option. I ordered a ring on the 15th of December and on the 18th of December received this message 'Your NWJ order has been marked complete on our side.' This is the first confusing part as this to me made it appear as if the ring was ready to ship. After not getting any information regarding the shipping details I made use of your online 'Contact option' to enquire about the shipping. Melissa then informed that my ring was sent for resizing and should be shipped of the following day this was the 19th of December. I have still not received my ring or shipping details and have had no further replies to further e-mails sent to find out where my ring is.