NZ
Nkosana Z

1 reviews | Active since May 2010

06 Sept 2018, 09:37

Poor and Late Service

I bought a ring on 15 August 2018 and handed it in for resizing on 16 August 2018. I was promised to be called and informed about the costs, that never happened. Two weeks late i went into the store to ask, i was told the manager is off and would call me. He calls the next day and had no idea what the progress on the ring was and promised to get back to me by 12pm, that too never happened. I called today (6 September 2018) and he said he is expecting the ring next week, however he has no proof to show that he has a firm commitment from his head office regarding this. I asked to be directed to his superiop to lodge a complaint, that he did not do either.

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Replies (7)
NWJ
NWJ's reply07 Sept 2018, 08:56
Official


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

NWJ
NWJ's reply07 Sept 2018, 08:56
Official


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

NWJ
NWJ's reply07 Sept 2018, 08:56
Official


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

NWJ
NWJ's reply07 Sept 2018, 08:56
Official


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

NWJ
NWJ's reply07 Sept 2018, 08:56
Official


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

NWJ
NWJ's reply07 Sept 2018, 08:56
Official


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

NWJ
NWJ's reply07 Sept 2018, 08:56
Official


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,