Pathetic Sevice And Impossible Security Questions

<p>So where do i start, well after my wallet being ****** with almost R1500 in cash gone missing. I come to NWJ Canal walk today to get a new card. Like the other stores Ive been to they call a call center agent to activate the card. The person comes on the line and asks me things like did you have a house in Gauteng Or did you have a loan with woolworths. Mind you I live in cape town never been to gauteng, never owned a woolies account nor have I ever had any financial service from them. I then wanted to make a payment, the system is so stupid they take ur payment 1st then add it to the account; Information I did know as Ive been paying the account at a TFG store which has a totally different system to NWJ where payments are concerned. To my horror as a customer the payment does not want to go on to the account. I then want the cash back but they not able to give it back as fast as they took it. The person assisting me in a rude and ubrupt manner shouts at me that I cant get the money now it takes 24hrs and its not her fault I didnt answer the questions correctly. As a person that works in customer service this was the most shocking, appauling, disgusting service I have ever had with a retail store. How could this prrson not go the extra mile and try to get the details cleared sooner to ease my mind after i just gave R1250 that wont even show on my account? I will put this all over social media and I wont recommend this store to anyone!!!!!!</p>