PATHETIC SERVICE AND AGREEMENT

We opened an RCS account online (via NWJ) as we only wanted to purchase a ring to pay OVER 6 MONTHS INTEREST FREE as per NWJ promotions all over their shops want WEB.

Just to find out that RCS accounts are actually 12 months with HUGE interest accounts but according to NWJ this is their relationship with NWJ that if members purchase at NWJ they can do it 6 months interest free.

Never the less we purchased the ring 22 September and never received a statement to date. Numerous calls to the call centre and the NWJ store.... no one can send the statement or view what needs to be paid.

On purchasing the ring it needed to be resized 5 sizes and was told that it will maybe be a remake as only certain amount of sizes up can be changed. which we understood. We would then hear back from the store IF there will be any costs involved for the resizing or not. No feedback until my Fiance phoned himself to find out what was going on to find out the rings on its way. Ring was collected a month after the purchase date. When we got to the store, surprise surprise another R637± for the resizing that we knew nothing about and just needed to pay that as well.

then a deduction of R400± was deducted for initiation fee, card fee and what have you not. that was obviously not mentioned to us.

This is absolutely pathetic to say the least and will not be left here as we will not pay 1c of interest as this was not our agreement.

Clearly someone is *********** but now we as clients need to suffer for this.