PATHETIC CUSTOMER SERVICES ,STORE THAT ALWAYS GIVING EXCUSES INSTEAD OF CUSTOMER SERVICE

Item: NWJ
Rating: 1
Author: takalani M

WE LAYBY WEDDING RINGS AT NWJ TRADE ROUTE MALL JOHANNESBURG ,WE DECIDED TO CANCEL THE ORDER AS WE WERE AFFECTED BY COVID19 ,IT HAS BEEN 3 WEEKS AND WE HAVENT RECIEVED OUR REFUND THE CONSULTANT HAS BEEN TELLING US THAT THE STORE DOESNT HAVE CASH AND WE MUST KEEP WAITING ,WE NEED THE CASH ,THEY DONT EVEN BOTHER TO CONTACT US ,AND THEY ALWAYS GIVE US AN EXCUSE WHENEVER WE CALL THEM ,

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NWJ's replyOfficial

11 Aug 2020, 09:25

Dear Takalani

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .

Trust you find this in order.

Kind regards,

NWJ's reply11 Aug 2020, 09:25

Official