Paid but not received

There are so many issues I can write an SA. This is not the first time I have resorted to hello Peter with NJW. Seems they don't care. This time I ordered and paid for an item on 20.11.2021. I still have not received it. I get excuses like back logs, which should not be a customer's problem. Then received an email that it would be delivered yesterday. Still nothing. I sent numerous emails and phone calls. All just passes the buck. No one calls back as they promise. Now I am leaving from where I was waiting for the delivery to another province, with still no item. Bad bad service