1 reviews | Active since Feb 2015
NWJ Worst service ever!!!
Myself and my boyfriend app**** for accounts with NWJ and was approved. We received an email to print out and take along with your ID to ANY NWJ store to receive your card and R1100 in vouchers.<br> <br> We went to NWJ in Menlyn Mall where they told us that they didn't't have any cards in stock to issue. We then went to NWJ in The Grove Mall where the lady told us they don't have any application forms for us to fill in before we they can issue us a card. We asked why should we fill in another application form if we have already been approved? The lady answered: \It is the procedure and the form is only for our own paperwork". We asked who we could phone to report a complaint as we were treated with bad attitude and ignored at times"
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
We have escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
We have escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you in store soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm