NWJ turned my happiest moment into a forgettable moment .

I bought an engagement ring on the 15th of January with the idea that it is being bought at a reputable company, however from there everything went down hill . A diamond fell out before Monday the 18th of January. I called and logged a complaint on the 18th of January to which I was told I will receive a replacement ring . The damaged ring was only collected on Thursday the 21st of January. The replacement ring was collected by myself on the 2nd of February 2021 , however the replacement ring was just a repaired version of the one that was returned , on Sunday 7th of February we realized that the exact same diamond in the exact same position was missing again . We even went as far as informing the sales person who helped us when we collected the replacement that no work is done which could even in its slightest damage the ring . NWJ has turned my happiest moment into a nightmare .