Nwj sells **** jewelry

I ordered a 9ct rose gold amethyst ring on sale in bluff, only to receive it to see the color of the stone varied from the picture drastically, I paid but left a open query which was overlooked never responded to. When I wanted to use it I see it's actually gold and not rose gold as per description, I made arrangements with the store to return it they opted to send it to the supplier after receiving it again several weeks later and I kept it away and traveled for work frequently, when I wanted to use it I see it's tarnished or semi toned, I had queried it and asked to return it to the store and again I questioned the Color of the ring and stone, in this back and forth interim I saw a coin earring online which I requested the store to get x2 pairs for the kids when they got it I paid then looked at the earring and I told them I needed it ***** type backing at this point no one notified me that if I leave the store I'm accepting the purchase and unable to return it etc, they didn't give me a receipt as they were going to evaluation letter and notify me, they told me they will check with headoffice and revert back to me which never happened, upon texting the store of the update to return the items they never responded, I escalated to the head office who asked me to take the receipt in the store with the items, only to find out returning the ring and earing I was denied my money back, they gave me attitude Fahim at the bluff store was on the phone constantly , kept telling me I'm. Leaving it at my own risk, there's nothing he can do, I said I spoke to headoffice, only to receive a call from Darrel days later, the so called store manager to continously reprimand me for closing the gate and raising my voice, not even addressing the ring, and earrings, he went on about his staff and unable to take the earrings back I asked him to prove it's been worn he cut the call for headoffice kajal to tell me it's left there at my own risk and nothing can be done, I requested to escalate to seniors but she didn't even respond, my jewelry is left with no professional feedback or response weeks later, I'm utterly disgusted by such pathetic service standards and they made me a ****.. Such Ridiculous service. To be told the ring can be rhodium plated, I told her I paid for a rose gold ring not rhodium plated, they selling **** jewelry to innocent people. DON'T BUY NWJ, it's ****